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FAQ
  • Are you a manufacturer or a trading company?

    We are a professional manufacturer with over [24] years of experience in the [ laundry industry] sector. Our in-house production base and R&D team in [Shanghai, China] enable us to maintain effective control over product quality, production processes, and costs, allowing us to offer competitive products to our clients.

  • How do you ensure your product quality?

    We operate a stringent quality management system with monitoring throughout the entire production process, from raw materials to finished goods. Our facility is ISO 9001 certified, and our products are designed to comply with international standards such as CE and RoHS. Relevant certifications are available for your review.

  • Can we visit your factory?

    Sure! We warmly welcome potential customers and partners to visit our factory. Please make an appointment with us in advance so that we can arrange professional reception staff and technical briefings for you.

  • Do you offer custom-made products according to our requirements?

    Yes. OEM and ODM are among our core services. Please provide your detailed specifications, drawings, or samples, and our engineering team will conduct an evaluation to offer you professional solutions and quotations.

  • What is your Minimum Order Quantity (MOQ)?

    For standard products, our MOQ is usually [e.g., 1 set]. For customized products, the MOQ depends on specific craftsmanship and requirements. Please contact us if you have special needs, and we will try our best to meet your requirements.

  • Do you provide free samples?

    Samples are available, but they require a sample fee and shipping cost. The sample fee will be refunded or deducted from your first formal order amount. We are confident that the quality of our samples will convince you.

  • Is the price inclusive of all charges?

    The reference prices on our website are typically the unit price under [e.g., EXW or FOB] terms. The final quotation will be based on your order quantity, packaging requirements, destination, and chosen trade terms. We will provide you with a clear and detailed proforma invoice (PI).

  • What payment methods do you accept?

    We support multiple secure payment methods, including T/T (Bank Transfer) and L/C (Letter of Credit). Specific terms will be clarified in the pro forma invoice and contract.

  • What is your lead time?

    For in-stock items, we can ship within [7] days. For regular orders, the typical production lead time is [15-30] days. The exact lead time depends on the order quantity and product complexity. We will confirm the exact delivery date with you before order confirmation.

  • Can you handle the shipping and customs clearance?

    Yes, we can. With extensive experience in international trade, we can offer DAP, DDP, and other terms. We can act as your capable partner to arrange door-to-door shipping and handle destination customs clearance through our reliable freight forwarder agents.

  • What is your warranty policy?

    We provide a [12]-month warranty for all our products. 2-3 years can be chosen, but it will add some cost. During the warranty period, for any quality issues caused by raw materials or production processes, we will provide repairs or replacements for the components. We are committed to providing you with long-term technical support.

  • Do you provide operation training or installation guidance?

    Yes. We can provide detailed user manuals, installation videos, and online technical guidance. For large orders, we can also dispatch engineers to your site for technical support (terms to be negotiated separately).